There are actually two experiences that erode the job satisfaction of case workers:
1. Lack of Appreciation
2. Lack of Fidelity
You pride yourself in job completion. Your job requires that you insure adequate diagnosis and treatment to an individual concurrently with assuring that benefits his/her are paid, bills are covered, treatment is timely, and, where possible, the individual returns to productivity.
Are you consistently appreciated by those for whom you work and those you are trying to assist?
Your tasks are is thwarted by scheduling problems, noncompliance, and interference from outside sources. Thus, by definition, you lack control of the way you spend your workday and how efficiently others permit you to be.
Your job requires communication with individuals whose education level and socialization processes may differ greatly from your own. You may be blind-sided by values that conflict with your own and/or even appear to be counterproductive and self-destructive.
Are those for whom you work and those whom you try to assist faithful to you?
That is, do they consistently provide you with accurate information? Do they come to you with their concerns or go elsewhere? Do they defend you if someone is critical of your attempts to assist them?
Emotional erosion occurs when an individual feel decreasing appreciation and lacking fidelity from those whose approval is most needed.